LIMITED EDITION Queen Charlotte

Dispatch times

Our candles are made to order and most will take between 1-7 business days to dispatch. 

However, if you are wanting your order sooner or for a specific date please get in touch (via email or in the message box at checkout) and we can sort something out for you!

Delivery Times

We currently offer standard delivery with Royal Mail 2nd class which should arrive between 2-3 days after dispatch and Royal Mail 1st class which should arrive between 1-2 days after dispatch.

NOTE: Please note that during the months of November and December we use Royal Mail Tracked. This is more expensive than normal but we have found means that your parcels are safe and get to you in time. 

Shipping outside the UK

We are more than happy to ship to America and Australia, unfortunately we cannot ship to the EU at this time.

If you would like an order to be delivered to Australia please do not hesitate to contact us via our contact page, email or Instagram message and we will calculate the shipping costs for you and complete your order via invoice.

Please note that customers are responsible for paying any import VAT, taxes and fees.

What is your return policy?

Please note earrings cannot be returned and refunded for hygiene reasons.

We are happy to accept returns if you are unhappy with your purchase.

Contact us within: 14 days of delivery

Dispatch items back within: 30 days of delivery

Request a cancellation within: 24 hours of purchase

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

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Item damaged in transit

Sometimes accidents happen.

If you receive a parcel that has been damaged in the post please send a picture to us showing the damage within 48 hours of your parcel being delivered and we can discuss options with you. No worries.