FAQ
Dispatch times
Our candles are made to order and most will take between 1-7 business days to dispatch.
However, if you are wanting your order sooner or for a specific date please get in touch (via email or in the message box at checkout) and we can sort something out for you!
Delivery Times
We currently offer standard delivery with Royal Mail 2nd class which should arrive between 2-3 days after dispatch and Royal Mail 1st class which should arrive between 1-2 days after dispatch.
NOTE: Please note that during the months of November and December we use Royal Mail Tracked. This is more expensive than normal but we have found means that your parcels are safe and get to you in time.
Are our candles 100% natural?
Not all our candles, wax melts, and diffusers are entirely natural. Our waxes consist of a blend of rapeseed and coconut, avoiding toxic paraffin found in cheaper alternatives. Some items contain essential oils, offering natural aromatic benefits, while others use fragrance oils, typically synthetic but free from parabens and often provides a strong scent of things that cannot be turned into essential oils.
However, it's important to acknowledge that nature often equips flora with defense mechanisms that can affect humans, such as allergies to pollen or grass. Striking a balance, we blend mostly natural ingredients in our products while responsibly sourcing and utilising safe synthetic elements through human chemistry to provide effective and longer-lasting solutions, safeguarding all from potential natural irritants.
Custom Orders
We are more than happy to create custom orders for you!
We can edit our labels, search for a particular vintage item, or even create an exclusive new candle just for you.
All you need to do is send us a message via our contact page, email or Instagram messenger.
Please note that the acceptance of custom orders and the dispatch time is subject to time availability but we are more than happy to discuss options with you!
Invoices for custom orders
When creating custom orders via email or Instagram we will send you an email with an invoice that will confirm your order details and provide a link for payment. The invoice system is linked to our website and as such your payments are protected the same way as if you are purchasing through our website checkout.
Shipping outside the UK
We are more than happy to ship to America and Australia, unfortunately we cannot ship to the EU at this time.
If you would like an order to be delivered to Australia please do not hesitate to contact us via our contact page, email or Instagram message and we will calculate the shipping costs for you and complete your order via invoice.
Please note that customers are responsible for paying any import VAT, taxes and fees.
What is your return policy?
Please note earrings cannot be returned and refunded for hygiene reasons.
We are happy to accept returns if you are unhappy with your purchase.
Contact us within: 14 days of delivery
Dispatch items back within: 30 days of delivery
Request a cancellation within: 24 hours of purchase
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Item damaged in transit
Sometimes accidents happen.
If you receive a parcel that has been damaged in the post please send a picture to us showing the damage within 48 hours of your parcel being delivered and we can discuss options with you. No worries.
What is your privacy policy?
When you conduct a transaction we collect the personal information you provide such as your email, name and address for shipping purposes.
If you would like to access, amend or delete any personal information we have about you please contact us at historicallycandles@gmail.com
We reserve the right to modify the privacy policy at any time, so please review it frequently.
Anything else
If you have any questions, problems or are wondering about special orders please get in touch- we'd be happy to help!